So my order finally shipped on the 3rd. Supposedly they upgraded my shipping. I've been patiently tracking it... my receipt still says that I have 4-8 day ground shipping by the lovely United States Postal Service. However, according to the return email (see previous entry), I was assured that my shipping would be upgraded. When I click on tracking it pulls up Fed Ex to track the order. I just was tracking my shipment to see how far it has made since going from Illinois to Ohio. It hasn't left Ohio. My estimated home arrival? FEBRUARY 10TH.
Guess what? I learned in first grade that 10-3 = 7. SEVEN DAYS.
Guess what?
They're. Getting. A. Letter.
♥berlin™
2.02.2009
OTSBH saga continues
Sooo my bras that I ordered last Monday are still in Lane Bryant's warehouse. Laaaame. (Un)luckily for them I was rather cranky this morning so I decided to send an email to them. It is as follows:
Lane Bryant Customer Service
P.O. Box 27586
Tucson, AZ 85726-6886
RE: Order # 86827804
Reference # '090202-000050'
Dear Sirs:
I have been checking the status of my order for the past week. I ordered it on Monday, 1/26/2009, during my lunch break and according to your website it would pull that day if ordered before 3pm. Today when I checked on my order, it still said processing but when i clicked on the "View" button this is what came up:
ORDER 86827804
date:
shipped to: billed to:
, ,
product color / size savings qty price
subtotal Can
shipping & handling Can
duty Can
tax Can
total to be billed: Can
To my knowledge that would indicate that you have cancelled my order. At what point in time was I going to be notified? When I can no longer wear my other bras because they are ripping or the under-wires are coming out? Do you realize that a size 38H IS NOT AVAILABLE IN ANY STORE???? Please respond and ensure me that my order will arrive at my doorstep no later than Wed, 2/4/2009, which is 8 business days from the time I placed the order (since that's the shipping option I chose - 4 to 8 business days).
Sincerely,
Amber ************
To which they kindly responded:
Dear Amber ***********,
Thanks for taking the time to contact us.We are experiencing delays in processing orders and we apologize for the inconvenience. We will request your order be upgraded in shipping at no cost to make up for the extended processing time. Once your order has shipped, you will receive a shipping confirmation email.
Sincerely,
Ranesa McFarland
Lanebryant.com Customer Service
Moral of the story: Sometimes it pays to be a bitch.
♥berlin™
Lane Bryant Customer Service
P.O. Box 27586
Tucson, AZ 85726-6886
RE: Order # 86827804
Reference # '090202-000050'
Dear Sirs:
I have been checking the status of my order for the past week. I ordered it on Monday, 1/26/2009, during my lunch break and according to your website it would pull that day if ordered before 3pm. Today when I checked on my order, it still said processing but when i clicked on the "View" button this is what came up:
ORDER 86827804
date:
shipped to: billed to:
, ,
product color / size savings qty price
subtotal Can
shipping & handling Can
duty Can
tax Can
total to be billed: Can
To my knowledge that would indicate that you have cancelled my order. At what point in time was I going to be notified? When I can no longer wear my other bras because they are ripping or the under-wires are coming out? Do you realize that a size 38H IS NOT AVAILABLE IN ANY STORE???? Please respond and ensure me that my order will arrive at my doorstep no later than Wed, 2/4/2009, which is 8 business days from the time I placed the order (since that's the shipping option I chose - 4 to 8 business days).
Sincerely,
Amber ************
To which they kindly responded:
Dear Amber ***********,
Thanks for taking the time to contact us.We are experiencing delays in processing orders and we apologize for the inconvenience. We will request your order be upgraded in shipping at no cost to make up for the extended processing time. Once your order has shipped, you will receive a shipping confirmation email.
Sincerely,
Ranesa McFarland
Lanebryant.com Customer Service
Moral of the story: Sometimes it pays to be a bitch.
♥berlin™
Subscribe to:
Comments (Atom)